Terms and conditions

1. Sphere of application

These agreement terms shall be applied to the sale of such components and equipment that are sold and delivered by Yleiselektroniikka Oyj for which the installation is not included in the delivery unless otherwise agreed in writing.

These terms do not apply to agent transactions, to which the manufacturer's terms of sale shall be applied.

2. Agreement

An agreement between the seller and the buyer shall be considered as having been made when

- the agreeing parties have signed a written agreement (supply contract)

- the buyer has accepted an offer made by the seller (written or verbal)

- the seller has confirmed, as such, an order other than one based on the offer or an order that differs from the offer (order confirmation)

3. Terms of delivery

The goods shall be delivered Ex Works Espoo (Incoterms 2000). The liability for damage shall be transferred to the buyer when the goods have been handed over to the buyer or to the transportation firm.

The seller can insure the delivery at the expense of the buyer; in this case, the costs arising from the insurance shall be invoiced separately.

4. Delivery time

4.1 If a delivery time has not been agreed on, then the seller shall stipulate the delivery time, except in the case mentioned in section 4.4.

4.2 Offers direct from the warehouse are subject to goods being unsold; in other words it is possible that, during the period of validity of the offer, the stock concerned may be sold to another receiver of an offer.

4.3 Unless agreed otherwise, the delivery time shall be counted as starting from the latest of the dates mentioned below:

a) the date when the agreement is made;
b) the date when the seller is notified about the issue of a valid import licence or a manufacturer's export licence or a permit from another manufacturing country or from the Finnish authorities, in the event that such is necessary;
c) the date when the seller receives a payment that is mentioned in the agreement as having to be made before manufacture is started.

4.4 In the case of loosely agreed delivery times, there is a one-third shortening or lengthening period. Each party to the agreement shall have the right, after two-thirds of the mentioned delivery time has elapsed, to require the other party in writing to agree on a certain precise delivery time.
If nothing has been agreed about the delivery time, then each agreement party shall have the right, after six months from the making of the agreement, to proceed in the way mentioned above.

4.5 The seller shall be obligated, immediately on receiving knowledge of any delay, to notify the buyer of that delay, reporting at the same time the reason for the delay and the estimated new delivery date.
In the event that the manufacturer of the goods, or the entity from which the seller purchases the goods, has not fulfilled its agreement and the seller's delivery is delayed for this reason, the seller shall not be obligated to compensate the buyer for any damage that this causes.
The seller shall not, however, be obligated to fulfil the agreement if there is an obstacle to this which the seller is not able to overcome, or if fulfilment of the agreement would require sacrifices that are unreasonable in proportion to the benefit that would be gained by the buyer if the seller fulfilled the agreement.
If, within a reasonable time, the said obstacle or disproportion ceases to exist, then the buyer shall be allowed to demand nevertheless that the seller fulfils the agreement.

4.6 The delivery time shall end when the goods leave the seller's warehouse or when the seller announces that they are ready for delivery.

4.7  The seller's damage compensation liability shall not apply to indirect damage.

4.8  Some of our products listed in the catalogue are available in accordance with a delivery time specified separately by our client and subject to a minimum delivery quantity.

4.9 During winter season (September-May) orders what has been placed before 15:00 on Mon-Thu and before 13:00 on Fri, and during summer season (June-August) before 13:00 on Mon-Fri will be sent on a same day.

5. Delivery

5.1 The goods shall be deemed to have been delivered when they have been dispatched to the buyer - or when it has been announced that they are ready for delivery and the buyer is to collect the goods from the seller or from a place specified by the seller - in accordance with the agreement.

5.2 The buyer shall not be entitled to refuse to accept a partial delivery, unless the matter has been agreed on otherwise in writing.

5.4 The risk liability shall be transferred to the buyer when the delivery of the goods takes place.

6. Prices

6.1 The prices do not include value-added tax, and are without delivery packaging at the seller's premises in Espoo. The prices refer to quantities in accordance with the suppliers' factory packages, unless separately agreed otherwise. At the seller's sales outlet (Luomannotko 6, Espoo), products are offered for sale also as single pieces, which are priced separately.

6.2 The seller reserves the right to change the prices stated in the price list without making separate notification of this.

6.3 If there is change in a customs duty, value-added tax or some other tax or public fee connected with the delivery,  or if such a payment is added due to a change in legislation, or if - due to official interpretation - a previously unlevied tax or payment connected with the delivery is stipulated as payable, then the price of the delivery shall be changed accordingly.

7. Currency obligations

7.1 The prices are, in their full amount (100 %), shall be tied to the currency that is specified separately in the offer. If a reference exchange rate - or the date of a reference exchange rate - to which the price is tied has not been separately specified in the offer or in the order confirmation, then the exchange rate of the relevant currency on the day the agreement is made shall be used as the reference exchange rate.

7.2 If the terms of trade between the above-mentioned currencies and the Euro change by more than +/- 2 %, then the sales prices shall be adjusted by an amount corresponding to that entire change.

8. Terms of payment

The terms of payment shall be, for credit customers, 14 days net from the date of the invoice; and for other buyers, cash payment or cash on delivery. The minimum delivery value for cash on delivery shall be 50 Euros (not including tax). The minimum value for pick-up orders sent through the internet webshop shall be 10 Euros (not including tax). The interest for delay shall be 8,5 % p.a.  

8.2 Payment service provider

Paytrail Oyj (FI21228397) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, Business ID FI21228397
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

8.3 Netbanks

Paytrail Oyj (FI21228397) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.  

9. Delivery costs

The costs of delivery and packaging shall be charged in their actual amount, but shall nevertheless be at least 10 Euros (not including tax). An additional charge of 10,00 Euros (not including tax) shall be made when invoicing small deliveries whose value is less 50 Euros (not including tax). Small order fee will not be charged from prepaid web orders.

10. Product information and confidential information

10.1 The information in the catalogues of the seller or of the seller's suppliers - such as technical specifications, dimensions, prices etc. - are typical values for the products concerned and shall not be binding on the seller.

10.2 All the supplier's and the buyer's drawings and technical documents which are needed for manufacturing the product or a part of it, and which one party to the agreement has handed over to the other party before or after the agreement was made, shall remain the property of the party that has handed them over. Their recipient must not - without the written consent of the party handing them over - use, copy or duplicate them for a third party or transfer them or give any information about them in any other way to a third party.

10.3 Any contact information given to seller can be used for marketing purposes. Information will not be sold or given to any third parties. If you want to deny collecting your information for marketing purposes, contact our customer services ([email protected] or tel: +358 10 2891 220).

11. Guarantee - liability for product faults

11.1 The seller shall give the buyer a guarantee of the faultlessness of the product to the extent that the product manufacturer/supplier has issued it. The seller shall undertake to correct any faults in raw material and manufacture - according to choice, either by restoring the faulty products to good condition, or by supplying new, faultless  replacement products without charge.

11.2 The buyer must return any faulty products to the seller for inspection without delay. The returned product must be accompanied by a copy of the relevant seller's delivery note, as well as the buyer's note which shows the reason why the product is being returned (a copy of the buyer's receiving inspection report). The buyer must also state any returned product number and specify the seller's representative with whom the matter has been agreed.

11.3 The guarantee shall not cover any damage that is due to incorrect storage, handling or use, or to an error in design, dimensioning etc., or to normal wear or to changes made in the product. Choice of products susceptible to corrosion is the responsibility of the buyer, unless the matter has been otherwise agreed on separately in writing.

11.4 The costs of returning faulty products shall be the responsibility of the buyer, and the costs of delivering the repaired products or new replacement products shall be the responsibility of the seller.

11.5 As a guarantee for such products that have been supplied and then repaired, or for such new replacement products, the seller shall give a guarantee corresponding to that of the original delivery with the addition of the time during which it has not been possible to use the goods due to the fault.

11.6 The seller's liability for a fault in the goods shall be limited to the guarantee, and the seller shall not be obligated to give compensation for any indirect damage.

12. Product liability restriction

Several international component manufacturers, in their data documents and their other product information, forbid the use of their products as a critical component in life-supporting or surgical implants without the express written consent of the manufacturer. The buyer shall be liable for all consequences in the event that the said prohibition is not complied with.

13. Cancellation of the order

The buyer shall be able to cancel the order only with the consent of the seller. For cancellation of agreed warehouse products, a reimbursement of seventy (70) per cent at most can be made.
The seller cannot accept cancellations concerning products that the seller, as an agent, has procured specifically for the buyer.
The seller shall be able to cancel an after-sales service if its value in proportion to the order as a whole is small.

14. Disputes

Any disputes that may arise concerning the transaction should in the first place be settled between the parties to the agreement. In the event that no settlement can be reached, the disputes shall be settled at Espoo District Court in accordance with Finnish law.